Quality Assurance Analyst, Customer Interactions
About Us
Mood is the fourth fastest-growing e-commerce company in the US! We help people buy the highest-quality hemp THC products online. We have 700,000+ customers, over 100,000 5-star reviews, profitability, and we just turned two years old! Our mission is to help people access safe, high-quality THC products tailored to their mood. We care deeply about creating great products, hiring a world-class team and creating the environment to do our best work.
Position Overview
Our customer success and sales teams are dedicated to providing exceptional service and building strong relationships with our customers. We are seeking a Quality Assurance Analyst to join our team and ensure the highest standards of customer interactions. We are a high-volume Customer Success contact center averaging ~4,000 customer interactions each week across chat, phone, and email.
As a Quality Assurance Analyst, you will be responsible for monitoring, evaluating, and providing feedback on inbound and outbound interactions from our Customer Support and Sales teams. Your role is crucial in ensuring adherence to Mood's policies and procedures, contributing to exceptional customer service, and enhancing overall team performance.
Key Responsibilities
Must-Haves
Nice-to-Haves
What We Offer
The compensation range for this role is $46,000 - $50,000 annually based on experience.
And we have a great benefits package to include:
Application Process
We respond within 5 business days. A few short interviews followed by a day of real paid work.
π Apply β send in a short paragraph and your CV
π Meet the hiring manager β 30-minute call to hear your motivations and answer your questions
π» Work history interview β 30-minute experience discussion
π©βπ» Day of paid work β work a real problem and get to know what working at Mood is like
π Offer β if itβs a yes, we make you an offer!
Mood is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.